Shipping policy

Shipping Policy

At Moiezmart, we aim to deliver your order safely and on time. This policy explains where we ship, how long delivery may take, and what to do if there is a problem with your shipment.

Where We Deliver

We currently deliver to united state and Saudi Arabic . Delivery availability is confirmed at checkout after you enter your address.

Order Processing

Orders are usually processed within 3 to5 business days after they are placed. Orders submitted on weekends or public holidays may be processed on the next business day.

If an item is unavailable or we need to confirm your order details, we will contact you using the information provided at checkout.

Delivery Times

Estimated delivery times after dispatch are:

Destination	Estimated delivery time
UAE	3 to 5 business days
KSA	3 to 5 business days

These are estimates, not guaranteed delivery dates. Delivery may take longer during holidays, periods of high demand, or circumstances outside our control.

Shipping Charges

The shipping charge for your order is shown at checkout before you complete your purchase. Any free shipping offer and its eligibility requirements will also be shown at checkout.

Tracking Your Order

When tracking is available, we will send the tracking details to the email address or phone number provided with your order after it has been dispatched.

Address and Delivery Issues

Please check your shipping address carefully before placing an order. If you notice an error, contact us as soon as possible at sale@moaizmart.com with your order number. We cannot guarantee that an address can be changed once an order has been dispatched.

If a delivery attempt is unsuccessful, the courier may contact you or provide instructions for another attempt. Additional delivery charges may apply if an order must be shipped again because the address provided was incorrect or the parcel was not accepted.

Damaged, Missing, or Incorrect Items

If your order arrives damaged, incomplete, or incorrect, contact us at sale@moaizmart.com of delivery. Please include your order number and clear photos of the parcel and items so we can review the issue.