RETURN & REFUND POLICY
Moiezmart.store
Last Updated: August 19, 2026
We want our customers to be satisfied with their purchases. If you receive a damaged, defective, incorrect, or materially misdescribed product, please contact us so we can review the issue.
Eligible Returns
A return or refund may be considered when:
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The product arrives damaged or defective.
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You receive the wrong product.
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The product is materially different from its description.
Please contact us within 7 days of receiving your order.
Return Requirements
To request a return or refund, please contact:
Please provide:
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Your order number
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Your name
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A description of the problem
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Clear photos or videos showing the product and issue
The product may need to be unused and in its original condition unless the product arrived defective, damaged, or incorrect.
Non-Eligible Returns
A return or refund may not be approved for products that have been:
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Used improperly
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Damaged after delivery by the customer
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Modified or altered
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Damaged through normal wear and tear
Refunds
Once an approved return or refund request has been reviewed, eligible refunds will normally be processed within 5–7 business days.
The time required for the refunded amount to appear in your account may vary depending on your bank or payment provider.
Return Shipping
Return shipping arrangements and costs may depend on the reason for the return and the circumstances of the order.
If the product is defective, damaged, or incorrect, please contact us before sending anything back.
Important
Do not send products back without contacting us first. Unauthorized returns may not be accepted or processed.
For any questions regarding returns or refunds, contact:
Email: iibrahimmushtaq112@gmail.com